• 

  heebus_jeebus · August 3, 2010 at 9:37 pm

  Ad-Aware is useless, and Spybot is better for immunization than for detection and removal.

  Download, update, and run a full system scan with either Superantispyware or Malwarebytes Anti-Malware, or both.

  > Superantispyware: http://www.superantispyware.com/
  > Malwarebytes Anti-Malware: http://www.malwarebytes.org/mbam.php

  *** And stay away from that Antispyware 2009 as suggested by Sir Lucious.

• 

  coyotetala · August 3, 2010 at 9:37 pm

  Go to http://www.download.com
  Search for one of the two
  Spybot search and destroy.
  Ad-aware.
  Both have free versions.

• 

  Jason B · August 3, 2010 at 9:37 pm

  Pick one there are plenty. AVG for antivirus. Spybot, Ad Aware for Spyware. All free.

• 

  FILE_SWAPPER · August 3, 2010 at 9:37 pm

  Microsoft
  http://onecare.live.com/site/en-us/default.htm

  Window’s Live OneCare Safety Scanner

• 

  gorden · August 3, 2010 at 9:37 pm

  Check it :Spybot – Search & Destroy, Ad-Aware.

• 

  pdl756 · August 3, 2010 at 9:37 pm

  http://www.superantispyware.com/

  URGENT EDIT : DO NOT use the link suggested by Sir Lucius, AntiSpyware 2009 is not what it appears to be.
  http://www.spywareremove.com/removeAntiSpyware2009.html

• 

  soulshine · August 3, 2010 at 9:37 pm

  Download, install, update and scan (you might have to scan in safe mode to completely get rid of it, ensure you reboot each time the scan completes and the malware is quarantined, then scan again to make sure) with the following free:

  AVG Free from http://free.avg.com/ – this is an anti-virus, ensure that you only have one anti-virus program installed on your computer

  You can have multiple anti-spyware/malware/adware programs to scan, ensure they are legitimate. They all pick up different things, so scan with each of them starting with SUPERAntiSpyware and Malwarebytes’ Anti-Malware. I suggest the following:

  SUPERAntiSpyware Free Edition from http://www.superantispyware.com or download.com

  Malwarebytes’ Anti-Malware…
  Valid downloads of Malwarebytes only come from these sites:
  http://www.download.com
  http://www.majorgeeks.com
  http://projects.securitywonks.net

  Spybot Search & Destroy from http://www.safer-networking.org – activate TeaTimer and ensure that you immunize every time you update (Spybot S & D updates on Thursday)

  Ad-Aware 2008 Free from http://www.lavasoft.com

  CCleaner is a good tool to run once in awhile

  Firefox is a much safer browser than IE http://en-us.www.mozilla.com/en-US/firefox/3.0.5/releasenotes/

  If all else fails I suggest you register with the Spybot Search & Destroy Forums and post your problem in the Malware Removal Forum… they are excellent at talking people through the process of cleaning their computers. http://forums.spybot.info/

• 

  Tyler · August 3, 2010 at 9:37 pm

  I know just the thing, go to http://www.malwarebytes.org there on the left side of the website you will see a button that says Download Now! Click that and then just follow the steps from there. I have been using malwarebytes.org on ALL my pc’s for some time now and it can detect trojans, malware, viruses, adware (which is the same thing as spyware) and so much more. When you download it just do a quick scan and then after the scan click show results then click remove all and you will be spyware & virus free. Make sure to update this at least once a day as new trojans are created daily. Good Luck!!

• 

  QD1956 · August 3, 2010 at 9:37 pm

  Two affirmations to start: 1) Do not reformat or use system restore to start from new as it is too harsh and you should do it only as a last resort.

  2) Do not copy your documents elsewhere as this will only spread the Malware and do NOT use your Email until this is cleaned.

  Now for the main part: You have Malware, deeply rooting itself in your system (some even hide in your router’s firmware). Virus scanners and the Restore Point Utility are not good things to use against such invasion for this reason alone.

  Get the programs I listed from another computer (Internet Café, Public Library or friend’s computer) onto a USB stick as Malware blocks you from downloading protection. A word of caution, be sure to read all programs help files completely before using them. If you still cannot use MBAM, rename it Alteregobytes to confuse the Malware (but be sure to keep the .exe extension on it) and use it as alternative for part A of the following solution.

  TRYING MBAM ALONE IS NOT ENOUGH AS YOU NEED A COMPLETE SOLUTION, here is one (use programs in the order stated):

  A) Download MBAM (MalwareBytes’ Anti-Malware): http://www.download.com/Malwarebytes-Ant... – Install the application and make sure a checkmark is placed next to Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware, then click Finish ( If an update is found, it will download and install the latest version ).

  Once the program has loaded, select "Perform Quick Scan", then click Scan ( The scan may take some time,so please be patient ). When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected ( When disinfection is completed, a log will open in Notepad and you may be prompted to Restart ).

  B) Try the tricks and free programs I use: 1) Clean browsers junk.

  Method One (now): In Internet Explorer (IE), click the Tools menu, then Delete Browsing History and in the box, click the Delete all button (bottom left) and Yes.
  In Firefox (FF), go to tools, clear private data, make sure all boxes are checked and then click on the clear private data now button.

  Method Two (Normal use: Every 14 days – Heavy use: Every 7 days): In IE, click the Tools menu, Delete Browsing History and in the box that opens, do these: a) click the button near Temporary Internet Files, click Yes and wait for the box that opens to close.
  b) click the button near History, click Yes and wait for the box that opens to close and finally, click the close button (bottom right) to finish.

  In FF, Go to tools, clear private data and uncheck all except Browsing History, Cache and Authenticated Sessions boxes then click on the clear private data now button.

  Note: Close browser when done to clear cookies still in memory. For other browsers or versions of the programs, check help files for guidance on doing cleanup.

  2) Turn off the restore point utility ( Guide for XP: http://support.microsoft.com/kb/310405 and Vista: http://windowshelp.microsoft.com/Windows... )

  3) Use this free cleaner: http://www.glaryutilities.com/gu.html to remove junk and remnants files.

  4) Use your "Disk defragmenter".

  5) Turn restore point utility back on. (see part 2)

  6) Do not use toolbars (chances of spyware).

  7) Persisting problem after this, get Avira: http://www.download.com/Avira-AntiVir-Pe... plus an Email scanner ( http://www.spamdel.com/ OR http://www.glenn.delahoy.com/software/fi... ) or if you already have a scanner, make sure its database is updated BUT stay away from (or get rid of) AVG free (no good).

  If the problem is very stubborn and you have a router, visit its web site and check for firmware that is more recent than your version. If FOUND, download and install, if NOT, use the router’s reset switch, both methods return it to factory settings. "WARNING": Gather router install CDs, guides, passwords before doing this as you will need to do all connections again.

  By doing so, you are on your way to being well protected BUT never relax your guard !

  P.S.: Forward this message to all the friends you exchanged Email with since you started getting this problem but only after you have completely eradicated it !

• 

  Ooops · August 3, 2010 at 9:37 pm

  I have used AVG Anti Virus, Zone Alarm Firewall, Spy-bot Search and Destroy a spyware killer for years. I have recently added superantispyware. They are all free for personal use and I have had no trouble with Viruses Trojans Hackers etc. I have just upgraded to AVG free 8.0 and all seems good so far. Zone Alarm allows a lot of personal configuration unlike the Windows Firewall. They can all be downloaded from http://www.download.com/ I also use Windows Defender from the Microsoft site. It is safe to use two anti-spy products but never use more than one A/V as it can cause conflicts. You should run A/V and anti spy weekly. Hope this helps

• 

  cairom · August 3, 2010 at 9:37 pm

  hi,if you want free anti malware i suggest use Malwarebyte Anti Malware.
  this software is free.many people use this software because free and powerfull.Malwarebyte come with 2 version,free version and full version(pay).if you use free version you also can update like full version.just free version don’t have real time protection.you can scan your computer every week for protect your computer from any spyware.

  just download Malwarebyte,install and make sure you update.after finish update make full scan for your computer,dont use quick scan because if you choose quick scan,malwarebyte not full scan your computer.
  after finish scan delete all infected file found by malwarebyte.
  and make sure you delete all infected file/spyware in quarantine.
  reboot your computer for see the result.

Leave a Reply